What is your satisfaction guarantee?
We are dedicated to our clients, and if for any reason you’re not satisfied with your service we will happily send our team back to address anything missed at no additional cost to you. We always appreciate the chance to make things right so please let us know at anytime if you were dissatisfied with any aspect of your services.
However, to comply with our satisfaction guarantee, we require notice of unsatisfactory work within 24 hours of your cleaning; with the opportunity to correct issues specified within three days of your original service date. We certainly don’t want to make a difficult situation more challenging by placing a time limit, but if things only got cleaner with time we wouldn’t be in business. Thank you for your understanding. To contact our Super Service Agents, email us at support@iamiq.us, or by phone Monday through Friday 8:30-5:00 at 855-550-GoiQ (4647).
Where is my iQ Services Professional Cleaning Team?
Oh no! Your cleaner hasn’t arrived? Please allow 1 hour for your cleaner to arrive due to traffic conditions and/or parking limitations. Rest assured, your cleaner will stay for the full duration of the appointment. If your cleaner has not arrived after 30 minutes, please contact client services at 855-550-GoiQ (4647).
What if something in my home gets broken, misplaced, or stolen?
As hard as we try, sometimes accidents are unavoidable. Our company is bonded and insured so that you can feel safe knowing you’re covered in the case of an accident. We ask that if you have any heirlooms, keepsakes, or valuables that you prefer for our teams not to handle or clean, to please place these items in a safe location or behind a closed door. You can also leave special instructions for us while booking, by email at support@iamiq.us, or over the phone Monday through Friday 8:30-5:00 at 855-550-GoiQ (4647). In the event that you feel your belongings have been stolen or misplaced, contact us immediately. We take theft very seriously and will launch a full investigation until a resolution is reached.
